FAQs                                                          compare online backups 
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Setup  SETUP

Why is my first backup taking so long?

My backup seems stuck, what do I do?

Can Subterranean Online Backup backup SQL databases?

How do I see how much data is backed up on my account?

How do I add second computer to my account?

What if I have to upgrade and the upgrade page gives me an error?

Can I run mutiple Subterranean accounts on 1 machine?

Can I use a single Subterranean Backup account on mutiple computers?

How do I cancel my account with Subterranen Online Backup?

Your Backups  YOUR BACKUPS

How do I know what needs to be backed up?

What if my files are in a folder of all mixed types and I only want certain types Protected in my account?

What happens to my backed up files on your servers if I delete the files from the my backed up computer?

What if a common file on a server is accessed by many during a period, which version will be saved - or will all?

How do I add folders and files to the list of what is backed up?

Do I have to select each file for protection individually?

How can I find a file when I don’t know where to look for it?

I accidentally backed up files that I don’t need. How do I get rid of them?

If I cancel a running backup will I loose my data?

How to start a manual backup.<

Usernames and Password  USERNAMES AND PASSWORDS

How do I receive my username?

What does UltraSafe mean to me?

Should I choose the “save the password” option at the login screen the Subterranean software presents when it starts?

I have not received an email report after setting up my backup.

Outlook Files  OUTLOOK FILES

Why can’t I see my Outlook .pst file?

How to backup an Outlook .PST file.


How to set a schedule.

How to check a schedule once it is set.

How to re-set a schedule to another time.

What is the difference between running on a schedule and running with no user logged on?


How can I share a file?

Can a recipient of a shared file re-upload the file?

What happens to my backed up files if I de-select files/folders from from the session check list (backup job)?

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