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How do I add folders and files to the list of what
needs backed up?
After logging into the Subterranean Online Backup client software, the user can decide whether to use the Wizard View,
which is the default view or the Classic View (from the drop down on the top right corner of the software display screen). In the
default Wizard view, you would click the ‘Backup Online’ button. The next screen will display a “tree view” of the computer’s directory,
similar to Windows tree view. From there you simply click the folders or files you would like to have backed up. Very simple. Very intuitive.
Do I have to select each file for protection
individually?
NO. Entire folder contents can be selected for backup by checking the text box next to the folder in Wizard mode.
A black check mark signifies the complete folder will be backed up. This is the preferred method, because this method
will also automatically include any files and subfolders to the backup that are subsequently added to the folder.
What happens to my backed up files if I delete the
local copy from the backed up computer?
Nothing will happen to your files which exist on our server. They still
sit on our server so you can restore them at anytime,
from anywhere. We never delete backups, files, or folders. This is in contrast to other backup providers. They will delete the
backed up files from their servers, when you deleted from your machine, be that planned,
malicious, virus, data corruption, etc.
What happens to my backed up files if I
de-selected them from the backup session check list?
Nothing will happen. You only removed them from the backup session
checklist (these files won’t be backed up
in the next backup session). If you have done backup(s) for those files before, the backup(s) will remain in our system. We do
not delete backups, folders, or files. Other providers will delete your file or folder if you de-select then from the backup list.
How many versions (copies) of my files are kept?
Every version is kept. Our clients receive unlimited versioning. Every
backup of every backed up file (version) is kept.
We do not delete files, folders, or backups. However, you can actively delete them from our data server. But why would you?
We keep all your file versions and all your backups for free. All sorted by backup date. This is in contrast to other
providers.
Do my versions count against my backup space?
NO. You are only charged for the size that is selected to be backed up.
This is unlike other providers. They delete your file versions and charge for data space.
Can I backup mapped drives?
Yes, the option is included at no cost. Plus you can restore to mapped drives, as long as the user has rights
to the drives. This is on contrast to most other providers. They either do not allow it, or charge extra for the option.
Where is my Outlook.PST file located?
By default, Outlook.pst files are hidden files.
However, our software displays the hidden files, allowing you to select
it for backup.
On Windows XP, they are usually located in the:
C:\Documents and settings\Your Login Name\Local Settings\Application Data\Microsoft\Outlook folder.
On Windows Vista and Windows 7, Outlook files are usually located in the:
C:\Users\Your Login Name\Local Settings\Application Data\Microsoft\Outlook folder.
How do I set a scheduled backup time?
After logging into the client software, click “Backup Online”, click Next to continue to step 2 of the Wizard.
Select “Run scheduled backup automatically without user intervention.” Selected a time to
backup. Click Next
to continue to step 3.Click Next to continue to step 4, then click Finish. You can change the backup
schedule at
any time. However, it needs to be set to a time your computer is on and running. Not hibernating. Not sleeping.
What is the difference between running on a
schedule and running with no user logged on?
In using a server there is usually no user account logged on to the
server directly, thus you would enable "Run
backup even when no Windows user is logged on". We encourage all clients to enable the option, not just server clients.
What is the "Domain" used for in when
setting the backup schedule in step 2 of the Wizard?
If the “Run backup even when user is not logged on” is checked on Step
2,the software will ask for your Windows environment
username and password. Not to be confused with your Subterranean Username and Password we supplied when you signed up.
The Domain name is used when your computer belongs to a Domain Server Environment. Ask your IT person if you have any doubts
if your computer belongs to a Domain or not. Generally speaking, if your computer belongs to a Domain Environment, you know it.
How do I know my data is being backed up?
When your backup is running, there is a Subterranean blue icon with a key that toggles, in your taskbar (lower right corner
of your Desktop). You can pull up the details of your currently running backup set by right clicking the Icon.
What kind of reporting is there?
Daily "Backup Successful" email reports and in
Classic view "Backup History".
What email address should I use for the backup
reports?
You can put the email address of
the person who will be monitoring that backup sessions are successful.
The email
address can be changed at any time, just like the backup schedule and the selections of what files to backup can be changed
at any time. Backup Successful emails are sent to our Tech Support department if you subscribed to our Business Edition PLUS service.
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